PURCHASE SUPPORT

Refund policy

You can request a full refund for a Reflex Omni website purchase or renewal within seven calendar days of purchase.

Request a refund

Send a message to support and choose Billing, or email support@reflexomni.com. Use the email address from your Stripe receipt and include the receipt or order reference so we can locate your purchase.

Please do not send card details, sign-in codes or your media provider’s password.

What happens next

After we verify the purchase and refund request, the refund is issued to the original payment method through Stripe. The time it takes to appear depends on your bank or payment provider.

A completed full refund removes the account access granted by that payment. Your account, playlists and saved viewing progress are kept.

App-store purchases

For Google Play, Amazon or Roku purchases, use the refund process of the store that charged you. Cancelling renewal stops future charges and does not itself refund a completed payment. Your statutory rights remain unchanged.

About your purchase

Reflex Omni is player software. Annual access covers all devices signed in to the purchasing account. Channels, media and provider subscriptions are not included; purchases from your content provider are handled by that provider.

This policy does not limit any rights you may have under applicable consumer law.

Effective October 13, 2026.