PURCHASE SUPPORT

Refund policy

You can request a full refund for your Reflex Omni device activation within seven calendar days of purchase.

Request a refund

Send a message to support and choose Billing, or email support@reflexomni.com. Use the email address from your Stripe receipt and include the receipt or order reference so we can locate your purchase.

Please do not send card details, sign-in codes or your media provider’s password.

What happens next

After we verify the purchase and refund request, the refund is issued to the original payment method through Stripe. The time it takes to appear depends on your bank or payment provider.

A completed full refund removes the paid activation for that device. Your account, playlists and saved viewing progress are kept.

About your purchase

Reflex Omni is player software. Each $20 activation is for one registered device and does not transfer to a replacement device. Channels, media and provider subscriptions are not included; purchases from your content provider are handled by that provider.

This policy does not limit any rights you may have under applicable consumer law.

Effective September 8, 2026.